top of page

Dental Queue

Dental Queue – Privacy Policy

Last updated: 12 August 2026

Dental Queue respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights you have in relation to your information.

 

1. Who we are

Dental Queue is a trading name of HomeSave Services Ltd, a company registered in England and Wales.

Company number: 12053504 Registered office: 34 Glenthorpe Road Email: hello@dentalqueue.co.uk

HomeSave Services Ltd is responsible for the personal information described in this Privacy Policy and is the data controller for that information where applicable.

 

2. Information we may collect

Depending on how you use our website and services, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • home address and postcode;

  • information about the location in which you are seeking a dentist;

  • information you provide about other patients included in your request, such as a partner or child;

  • information needed to contact dental practices and make enquiries on your behalf;

  • correspondence between you and Dental Queue;

  • information about your order and payment status;

  • information about our attempts to contact dental practices and the outcomes of those enquiries; and

  • technical information collected when you use our website, such as device, browser and cookie information where applicable.

We aim to collect only the information reasonably necessary for the purposes for which it is being used.

Payment information may be collected and processed by the payment provider used on our website. We do not necessarily receive or store your complete payment card details ourselves.

 

3. Information about other patients

Our service may allow a customer to provide information relating to another person, for example their child or partner.

If you provide another person's information to us, you should ensure that you are authorised to do so and that they are appropriately informed about how their information will be used.

Where the information relates to a child, the person placing the order should have appropriate parental responsibility or other authority to provide the information and request the service on the child's behalf.

 

4. How we use personal information

We may use personal information to:

  • provide the Dental Queue service;

  • identify suitable dental practices;

  • contact dental practices on behalf of patients;

  • make enquiries about NHS availability and waiting lists;

  • request waiting-list placement where appropriate;

  • communicate with customers about their orders;

  • provide results and updates;

  • process and administer payments;

  • maintain records of services we have provided;

  • respond to questions, complaints and disputes;

  • operate, secure and improve our website and services;

  • comply with our legal and regulatory obligations; and

  • establish, exercise or defend legal claims where necessary.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

 

5. Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the particular processing activity, our lawful bases may include:

Contract – where processing is necessary to provide a service you have purchased or to take steps at your request before entering into a contract.

Legitimate interests – where processing is reasonably necessary for our legitimate business interests or those of another person and those interests are not overridden by your rights and interests.

Legal obligation – where we need to process information in order to comply with the law.

Consent – where we have asked you to consent to a particular use of your information. Where we rely on consent, you may withdraw that consent subject to applicable law.

 

6. Health and other sensitive information

Some information provided in connection with finding or contacting a dental practice could constitute information concerning a person's health and therefore receive additional protection under data protection law.

Where we process special category personal data, we will only do so where an appropriate condition under data protection law applies.

Where we rely on explicit consent to process such information, we will obtain that explicit consent before carrying out the relevant processing.

We aim not to request or collect medical or health information that is unnecessary for providing the Dental Queue service.

 

7. Sharing information with dental practices

A central part of the Dental Queue service involves contacting dental practices on behalf of patients.

We may therefore disclose relevant personal information to dental practices where reasonably necessary to:

  • identify the patient;

  • enquire about NHS availability;

  • enquire about or request placement on a waiting list;

  • provide information requested by the practice for that purpose; or

  • otherwise carry out the service requested by the customer.

Once information has been provided to an independent dental practice, that practice may process the information for its own purposes and under its own data protection responsibilities.

 

8. Other organisations we may share information with

We may also use third-party organisations to help operate our business, such as:

  • website hosting and website service providers;

  • payment processors;

  • email and communications providers;

  • IT, cloud storage and software providers;

  • professional advisers where necessary; and

  • government bodies, regulators, courts or law enforcement where disclosure is legally required.

We only disclose information where reasonably necessary for the relevant purpose and seek to use appropriate safeguards where required.

We do not sell your personal information.

 

9. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate protections are in place.

 

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, dealing with queries or disputes, maintaining appropriate business and financial records, and complying with legal obligations.

Different categories of information may therefore be retained for different periods.

We periodically review the information we retain and delete or anonymise information when it is no longer reasonably required.

 

11. How we protect information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

 

12. Cookies and website information

Our website may use cookies and similar technologies to operate the website, understand how it is used and, where applicable, provide analytics or other functionality.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Further information about cookies may be provided through our cookie notice or cookie settings available on the website.

 

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • ask for access to your personal information;

  • ask us to correct inaccurate information;

  • ask us to delete your information in certain circumstances;

  • ask us to restrict how we use your information;

  • object to certain uses of your information;

  • receive certain information in a portable format; and

  • withdraw consent where we rely on consent.

These rights are not absolute and exceptions may apply.

To exercise a right or ask a privacy question, contact us at hello@dentalqueue.co.uk

 

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, suppliers or legal obligations change.

The latest version will be published on our website with the date it was last updated.

 

16. Contact us

For questions about this Privacy Policy or how we handle personal information, contact:

Dental Queue HomeSave Services Ltd Email: hello@dentalqueue.co.uk Address: 34 Glenthorpe Road

bottom of page